Contact
Send us a message below, or email us directly. If it's a bug, please include the steps to reproduce it and your device/iOS or Android version.
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✉️ support@healthpartner.shrynshjn.com General support, bug reports, feature requests 🔒 privacy@healthpartner.shrynshjn.com Privacy questions and data requestsFrequently Asked
Walk reminders aren't showing up
Make sure notifications are enabled for Health Partner in your device's system settings, and that a reminder window is turned on in the Reminder tab. Reminders only fire inside the window you set.
My steps don't match Apple Health or Health Connect
The app reads your steps directly from Apple Health (iOS) or Google Health Connect (Android), so a mismatch usually means another app or a paired watch is writing a different number to that same source. Check that app's own history/sources for the metric.
I forgot my Mind journal passphrase
Your passphrase is never stored anywhere, including by us — it's the only thing that unlocks your journal. If you saved a recovery key when you set up Mind, use it from the lock screen to regain access. Without it, encrypted entries cannot be recovered by anyone, including us.
I want to delete my account
See Delete My Account.